Policy and Procedure
The vast majority of our small group, semi-private or private lessons are 30 minutes in length, one day per week. Classes are held at the same time and day of the week during each week of the program. However, we do offer other lesson formats to address our various customer requirements. Please note the class description for each lesson format before you enroll. Travel lessons, pools must be minimum 82 degrees.
Students who are registered for lessons can sign up and join lessons at any time, subject to available capacity and the number of requested lessons.
Tuition and Fees
Monthly program: Once your student is registered for classes within the monthly program, you will be billed for the first month’s tuition and an annual service fee. The amount of tuition for the first month will be determined based on the number of available classes remaining in that particular month. For each month thereafter, you will be billed monthly until you notify us of your desire to withdraw your student from classes (see “Withdrawing from Lessons” below). The monthly amounts of tuition may vary based on the number of weeks in each respective calendar month, and will be billed on the 25th day of the month preceding the calendar month in which the classes will be held. For example, if you enroll your student in January, you will be billed the tuition and fees for January at the time of enrollment, and then you will be billed on Feb 1st for the tuition and fees corresponding to classes held in February. Tuition rates may differ according to location, day and/or time of the lessons provided.
Methods of Payment
Venmo ( @mamafishie ), Cash or Check accepted at the first lesson.
Refunds and Cancellations after Initial Registration
We will grant you a full refund (of the applicable tuition and the annual service fee) if you cancel your student’s initial registration for a program within the first 48 hours after you have paid the tuition. No refund will be provided in connection with any cancellations made after this 48-hour time period, regardless of the reason for such cancellation. Please understand that when you enroll your student in a program, you are reserving a slot in a program that is in high demand and could be filled by other students. As a result, your payment for reserving a slot in that program will be retained by the Special Fishies even if your student does not attend any lessons provided in such a program. Accordingly, it is your responsibility to make sure your vacations, appointments, and other activities do not interfere with any of the lessons in a program for which you have enrolled your student and paid for a slot in such a program. For all package lessons, we require you to provide us with at least 24-hour notice to cancel or reschedule a particular lesson. If less than 24-hour notice is given, you will be charged a cancellation fee of $25 per absence for lesson.
Withdrawing from Lessons
We ask that you give one month’s notice to discontinue lessons.
Make-Up Lesson Due to Facility Closure
In the event a facility is closed due to inclement weather, maintenance, or another reason, a make-up lesson might be scheduled at that particular location. If you are offered a make-up lesson, it must be completed within three (3) weeks of the originally scheduled (missed) class and is subject to availability. If you are not offered a make-up lesson, your student’s account will be credited for the lesson(s) cancelled as a result of the facility closure. All such credits will be applied toward the tuition and fees for a future lesson (or lessons) Such credits cannot be converted to cash or transferred to any other student. Credits expire one (1) year after the date on which they were applied to the student’s account.
Make-Up Lesson Due to Student Absence
Students are eligible for one (1) make-up lesson every calendar month due to the student’s absence. The make-up lesson must be completed within three (3) weeks from the date of the original absence and is subject to the availability of instructors and the facility at which the original lesson took place. No credit will be given if the student is subsequently unable to attend the scheduled make-up lesson. A student’s right to a make-up lesson cannot be transferred to any other student.
If a lesson or a travel group is not booked to capacity, Special Fishies reserves the unilateral right, based on its sole determination, to combine enrollment for various lessons in order to fill such lessons, to cancel, or to change the date, time, or level of any lesson at any time.
Please make sure your student is on time for lessons. Lessons begin and end at very specific times. Please arrive early enough so your student has time to stop by the bathroom, get changed and get his/her equipment ready before the lesson begins.
Changing Areas, Restrooms, and Locker Rooms
Single sex changing rooms are for children five (5) years and younger. For older children, please use a family changing room.
Trial lessons are offered by Special Fishies. In order to book a trial lesson, you must complete and submit a registration form through the Special Fishies website which will be providing the trial lesson to your student. Additionally, you must agree to all policies, procedures, waivers and other standard terms and conditions before your student can participate in the trial lesson.
All students must wear appropriate swimwear.
All students under the age of three (3) years old and students who are not potty-trained must wear a reusable (non-disposable) swim diaper. Reusable diapers have a tighter fit, which helps to minimize the possibility of accidents in a pool. A swimsuit or a pair of shorts should be worn over the diaper. Even a small accident in the pool can result in a pool closure which could last as long as 24 hours. If in doubt, please do not take the chance. Reusable (non-disposable) swim diapers are available for purchase through your swim instructor.
Any students who have hair long enough to get in their eyes, face or mouth might be required by their instructor to wear a swim cap in order to enhance their comfort. Swim caps are available for purchase through special fishies if needed.
Students must bring their own towels. Towels are not provided by the Special Fishies.
Please remain at the Special Fishies Swim School facilities for the entire duration of your student’s lessons. Please watch your student from the viewing area location in the facility unless otherwise requested by the student’s instructor. Our goal is to give each student the best learning experience possible, so please refrain from interrupting your student’s lesson.
Please Keep Your Eyes on the Pool
We want to keep our students safe and nothing works better than having the helpful eyes of their parents and guardians on their activities at all times.
Food and Snacks
GLASS IS NEVER ALLOWED ON THE POOL DECK. To keep the pool area clean, food and drink are not allowed in the pool area at any time. The only exception to this rule is bottled water as long as it is in a non-glass container.
Applicability of Terms and Conditions
It is your sole responsibility to ensure that anyone acting on your behalf in connection with the services offered at a Special Fishies program is aware of, and complies with, the policies and procedures set forth herein.